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Pierres précieuses et bijoux en gros, propulsés par l'IA.
Vigor Gems and Jewelry Ltd, Portail de vente en gros en ligne

Terms of Use

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Last updated: October 28, 2026

These Terms of Use ("Terms") are an agreement between you and Vigor Gems ("Vigor", "we", "us") for using the VgemsAI app and its widgets, the Vigor Gems website, and your account, which works in both (together, "our services"). By creating an account or using our services, you agree to these Terms and to our Privacy Policy, which explains how we handle your information. If you don't agree, please don't use our services.

If you use our services for a company, you confirm that you are allowed to accept these Terms for it, and "you" includes that company.

Who can use our services

Our services are for businesses in the jewelry and gemstone trade, such as retailers, designers, manufacturers and online sellers. To create an account you must be at least 18 years old, and the details you give us, including your company details, must be true and kept up to date.

Your account

  • Keep your password secret and don't share your account. You are responsible for what happens in your account.
  • Face ID, Touch ID and passkeys let anyone who can unlock your device with them sign in to your account on it, so only turn them on for devices you control.
  • Tell us right away at [email protected] if you think someone else has used your account.
  • We may ask for a code sent to your email before signing you in on a new device.

You can delete your account at any time, in the app (open your profile and tap Delete Account) or on the website (in My account). What is deleted is explained in the Privacy Policy.

The AI assistant

Our services include an AI assistant that answers questions about gemstones, jewelry and Vigor's products and services. Its answers are written by artificial intelligence, so:

  • Answers can be wrong or incomplete. Check anything important, such as specifications, grades, certification or availability, with your account manager before you rely on it, and always before you order.
  • Answers are general information, not professional, gemological, legal, tax or financial advice.
  • The assistant can't make commitments for Vigor. Nothing it says is an offer, a price quote, a promise of availability or delivery, or a change to any agreement with us. Only a written quote, order confirmation or agreement from our team is binding.

Your questions are sent to our AI provider to write the answers. In the app, your questions and the assistant's answers are also kept for 90 days and read by our sales team to follow up with you, as explained in the Privacy Policy. Don't enter confidential or sensitive information, or other people's personal information without their permission. To keep the assistant available for everyone, we limit how many questions can be asked in a given time.

Products, prices and market information

Product listings, photos, descriptions and the market prices and charts in our services are for information only. They may be examples, delayed or out of date, and aren't an offer to sell at a particular price. Prices, discounts and delivery times change often and are confirmed only in a written quote from our team.

Price predictions in the app's Research tab are just for your own interest, are kept only on your device, and aren't investment advice.

Our services don't take orders or payments. A quote or meeting request you send us isn't an order. Wholesale accounts, quotes, orders, payment, shipping and returns are covered by the separate quote, invoice or agreement between you and Vigor. Your cart and wishlist in the app are saved only on your device to help you prepare a request.

Events

Event information, such as dates, times, venues and booth numbers, comes from event organizers and may change. Check with the organizer before you travel. Map locations may be approximate.

Acceptable use

You agree not to:

  • use our services for anything unlawful, fraudulent or harmful, or in a way that breaks anyone else's rights;
  • use the assistant to create unlawful, abusive, misleading or infringing content, try to get around its limits or safeguards, or try to make it reveal its instructions;
  • access other people's accounts, or test, probe or get around the security of our services;
  • copy, scrape or collect data from our services with automated tools, or send automated requests to them;
  • copy, modify, reverse engineer or resell our services, except where the law expressly allows it;
  • disrupt or overload our services or the servers and networks behind them;
  • send spam or unsolicited messages through our contact form;
  • pretend to be another person or company, or give false information about yourself or your business.

We may limit, suspend or close an account that breaks these Terms, or when we have to by law.

Your content

The questions, messages and other information you send through our services ("your content") remain yours. You give us permission to use, store, copy and process your content to provide and improve our services, to answer and follow up with you, and as described in the Privacy Policy. You are responsible for your content, and you confirm that you have the right to share it with us.

Our rights

Our services, their design, text, images, software, and the Vigor and VgemsAI names and logos belong to Vigor or its licensors and are protected by law. We give you a personal, non-exclusive, non-transferable, revocable license to use them for your business's dealings with Vigor, and to use the app on Apple devices you own or control, under these Terms and the Usage Rules of the Apple Media Services Terms and Conditions. All rights we don't expressly give you are reserved.

If you send us ideas or feedback, we may use them without any obligation to you.

Other services

Our services use services and links to content from other companies, such as Apple Maps, Google Maps and event organizers' websites. We aren't responsible for those services or content, and their own terms apply to them.

Changes to our services

We may add, change or remove features, and our services may sometimes be unavailable, for example during maintenance. We may stop offering a service, and if we do, we will try to tell you in advance.

Ending these Terms

You can stop using our services and delete your account at any time. We may suspend or end your access if you break these Terms, if we must by law, or if we stop offering our services. The sections about your content, our rights, disclaimers, limitation of liability, indemnity and governing law continue to apply after these Terms end.

Disclaimers

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT ALLOWED BY LAW, VIGOR DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY AND NON-INFRINGEMENT. WE DON'T PROMISE THAT OUR SERVICES WILL BE UNINTERRUPTED, SECURE OR ERROR-FREE, OR THAT THE ASSISTANT'S ANSWERS, PRODUCT INFORMATION, MARKET PRICES OR EVENT INFORMATION WILL BE ACCURATE OR COMPLETE.

Limitation of liability

TO THE FULLEST EXTENT ALLOWED BY LAW, VIGOR WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS OR DATA, ARISING FROM OR RELATED TO YOUR USE OF OUR SERVICES, EVEN IF WE WERE TOLD THEY WERE POSSIBLE. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATED TO OUR SERVICES IS LIMITED TO THE GREATER OF US$100 OR THE AMOUNT YOU PAID US FOR THEM IN THE 12 MONTHS BEFORE THE CLAIM.

Some places don't allow these exclusions or limits, so they may not all apply to you. Nothing in these Terms limits liability that can't be limited by law. These limits don't affect any separate agreement between you and Vigor for wholesale orders.

Indemnity

You agree to defend and compensate Vigor, and its owners, employees and agents, for claims, losses and costs (including reasonable legal fees) that result from your content, your misuse of our services or your breach of these Terms.

Governing law and disputes

These Terms are governed by the laws of the State of New York, United States, without regard to its conflict of law rules. If a dispute arises, please contact us first at [email protected] so we can try to resolve it informally within 30 days. If we can't, the dispute will be decided only by the state or federal courts located in the State of New York, and you and Vigor agree to their jurisdiction.

If you live in a country, state or province whose laws give you rights that a contract can't take away, such as consumer protection laws, nothing in these Terms limits those rights.

Apple App Store

If you downloaded the app from Apple's App Store, these terms also apply:

  • These Terms are between you and Vigor only, not Apple. Vigor, not Apple, is solely responsible for the app and its content.
  • Your license to use the app is limited to Apple-branded devices you own or control, as allowed by the Usage Rules of the Apple Media Services Terms and Conditions, except that the app may also be used by other accounts linked to you through Family Sharing or volume purchasing.
  • Vigor is solely responsible for maintenance and support of the app. Apple has no obligation to provide any maintenance or support for it.
  • If the app fails to meet any warranty that applies to it, you may notify Apple, and Apple will refund the purchase price you paid for the app, if any. To the fullest extent allowed by law, Apple has no other warranty obligation for the app, and any other claims, losses, liabilities, damages, costs or expenses from a failure to meet a warranty are Vigor's responsibility, as far as these Terms don't exclude them.
  • Vigor, not Apple, is responsible for addressing any claims by you or a third party relating to the app or your possession or use of it, including product liability claims, claims that the app fails to meet a legal or regulatory requirement, and claims under consumer protection, privacy or similar laws.
  • If a third party claims that the app or your possession and use of it infringes their intellectual property rights, Vigor, not Apple, is solely responsible for investigating, defending, settling and discharging that claim.
  • You confirm that you aren't located in a country that is subject to a US Government embargo or that the US Government has designated as a "terrorist supporting" country, and that you aren't on any US Government list of prohibited or restricted parties.
  • You must follow the terms of any third-party agreement that applies when you use the app, such as your wireless data service agreement.
  • Apple and its subsidiaries are third-party beneficiaries of these Terms. Once you accept these Terms, Apple has the right (and is deemed to have accepted the right) to enforce them against you as a third-party beneficiary.

Questions, complaints or claims about the app can be sent to Vigor at [email protected].

Changes to these Terms

We may update these Terms from time to time. We will post the updated version here and change the "Last updated" date at the top. If the changes are significant, we will also tell you in the app, on the website or by email before they take effect. If you keep using our services after the changes take effect, you accept the updated Terms.

General

These Terms, together with the Privacy Policy and any separate written agreement between you and Vigor, are the whole agreement between you and us about our services. If a part of these Terms can't be enforced, the rest stays in effect. If we don't enforce a part of these Terms right away, we can still enforce it later. You may not transfer these Terms to anyone else without our permission; we may transfer them as part of a merger, acquisition or sale of our business.

Contact us

For questions about these Terms, write to Vigor Gems and Awoz at [email protected]